John has extensive experience getting things done - the right way. For over 30 years he has covered project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer (CIO).

John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own consultancy, specialising in training and selected process service offerings.

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These service offerings include:

• building internal BPM capability and skills with organisations by the transfer of intellectual property;
• coaching & mentoring;
• identification of business process opportunities;
• establishment of successful business process improvement projects, and providing on-going quality assurance services;
• creating a sustainable and continuous BPM culture;
• alignment of Strategy, Business, Processes and IT.

John has provided these services to many large organisations throughout Australia, Europe, Saudi Arabia, the United Kingdom, Mexico, Brazil and southern Africa.

John has authored and co-authored:

• the definitive book on the practical implementation of BPM, Business Process Management: Practical Guidelines to Successful Implementations, 2nd edition, by John Jeston & Johan Nelis, Elsevier, London, 2008, - which is recognized as world’s best practice
• Management by Process: A Roadmap to Sustainable Business Process Management, by John Jeston & Johan Nelis, Elsevier,  2008, London – the only book to provide a roadmap to sustainable BPM and High Performance Management

• Beyond Business Process Improvement, On To Business Transformation, by John C. Jeston, Meghan-Kiffer Press, Tampa, Florida, USA, 2009 - what lies beyond process improvement. What managers and executives need to know and how to start.

• He also writes a regular column in the international BP Trends newsletter

He is a regular speaker at conferences and a Master Project Director, with the Australian Institute of Project Management and a former member of the Institute of Chartered Accountants in Australia.

At a personal level John is married to Yvonne and has four wonderful children. John and his family are blessed with the opportunity of spending 3 or 4 weekends per month at their small farm on the beautiful south coast from Sydney. In his spare time John has written two books on running; is a master scuba diving instructor; races his kayak (winning several medals at the Australian Championships and competing in the 2009 World Masters Games); weight trains; and has a significant passion for learning, BPM research, writing and coaching and sharing his knowledge with others.