Professional Articles by John

 

These articles are free to download.

Please click on the headings below.

About the articles

 

John is a regular contributor to professional publications and industry journals. Stay current by reading John's articles on progressive thinking around BPM and its application. These articles are free to download and share.

Business Process Management

 

January 2013

The Importance of Clearly Understanding End-to-End Processes

 

 While BPM is not all about technology it is true that there are two critical aspects to consider: 

1. the functionality available from technology has grown enormously over the last decade and has huge potential for organizations; and 

2. the expectations of customers, employees and business partners has also grown and shifted enormously...

 

January 2013

BPM is ALL about Change Management

 

 While BPM is not all about technology it is true that there are two critical aspects to consider: 

1. the functionality available from technology has grown enormously over the last decade and has huge potential for organizations; and 

2. the expectations of customers, employees and business partners has also grown and shifted enormously...

 

January 2013

Performance Management and Measurement - Are KPI's all we need?

 

 While BPM is not all about technology it is true that there are two critical aspects to consider: 

1. the functionality available from technology has grown enormously over the last decade and has huge potential for organizations; and 

2. the expectations of customers, employees and business partners has also grown and shifted enormously...

 

January 2013

What do BPM and Lego have in Common?

 

 While BPM is not all about technology it is true that there are two critical aspects to consider: 

1. the functionality available from technology has grown enormously over the last decade and has huge potential for organizations; and 

2. the expectations of customers, employees and business partners has also grown and shifted enormously...

 

October 2012

Business Architecture

 

In March and September 2012 Mike Rosen wrote Columns on ‘Introducing Business Architecture’ and ‘Business Architecture and IT’. The first Column elicited debate and comments from readers that he had taken “an IT perspective to business architecture”. Mike was surprised about this, and in the latter Column tried to address this perceived shortcoming....

 

May 2012

How to Motivate Employees

 

For an organization to expect management and staff to exert effort to deliver performance, there will need to be rewards. While the rewards and targets (KPIs) will drive performance and outcomes, especially at senior levels within an organization, this is not a simple task. Get the mix wrong at the peril of the organizational performance....

 

February 2012

How do you Motivate Employees to Provide a High Level of Customer Service and Satisfaction

 

Many organizations claim that “our people are our greatest asset” and yet do not spend anywhere near enough time developing and caring for them. I would like to spend a short time with you exploring how we should be caring for our greatest asset. Many of the points are going to sound obvious. Unfortunately, while the obvious seems obvious, many of us do not implement it...

Thought Leadership            

 

October 2015

The Internet of Everything and BPM 

 

Business environmental change is accelerating, especially with the rapid and continual introduction of the Internet of Things (IoT) (or the Internet of Everything (IoE) as Cisco calls it). Firstly it is worth distinguishing between these two terms. Cisco would argue that the IoE has four pillars: people (humans), process (manages the way people, data, and things work together), data (rich information) and things (inanimate objects and devices) which build on top of the IoT (one pillar: things)...

October 2013
The Perpetual Question: What is BPM - A New Perspective

 

Business environmental change is accelerating, especially with the rapid and continual introduction of the Internet of Things (IoT) (or the Internet of Everything (IoE) as Cisco calls it). Firstly it is worth distinguishing between these two terms. Cisco would argue that the IoE has four pillars: people (humans), process (manages the way people, data, and things work together), data (rich information) and things (inanimate objects and devices) which build on top of the IoT (one pillar: things)...

 

November 2011

Should we Really be Customer Centric?

 

 By far the majority, if not all of, the literature we all read about BPM promotes the tenant that we must be customer-centric. For example, the “outside-in” point of view suggests that we must always place the customer at the center of everything we do. Lean also suggests that the customer must be placed first – ‘voice of the customer’...

 

February 2011 

From Cool Toys to Effective Tools

 

New technology devices have proliferated in recent years. There's the iPhone, Blackberry, Android, the new Windows phone, the iPad, iPad clones and other similar devices. They are lots of fun and we all just have to have one! There is no question that they have made our lives more interesting (and maybe in some ways more efficient), but have they really made us more effective in our business lives? Have they resulted in more revenue? Have they reduced operating costs? Are we making better decisions?...

 

 

2010 - present

2010 - present

© 2015  John Jeston