BUSINESS PROCESS MANAGEMENT
Practical Guidelines to Successful Implementation
Review by: Marcus Price, Agilier Ltd
"This is a very thorough, detailed and up-to-date book. It provides
a step-by-step guide to the baselining, improvement and
management of business processes in a methodology-neutral and
technology-agnostic way, and filled with real-world case studies.
Every serious practitioner will want to keep this book close to
The book takes a holistic, organisational approach to BPM; automation via
IT projects is rightly treated as one of only several possible mechanisms
for change. The key point made is that the organisation’s business
processes have to be improved prior to automation, otherwise all that
automation will do is magnify the inefficiencies within the processes.
In discussing this topic, the book also touches on a number of other
business hot-topics, such as service-oriented architecture; process
improvement frameworks such as Six-Sigma; compliance directives such
as Sarbanes-Oxley; and outsourcing.
Jeston and Nelis provide a ten-phase framework to BPM and suggest ways
of customising these to match the primary method of commencing a BPM
project: a strategy-driven approach (top down); or an operationalinitiative
approach (lower level)."